Chick-fil-A Pass and Fail

Several weeks ago when I went through the drive thru at Chick-fil-A on Windward Parkway in Alpharetta, I was given this card with my receipt. I briefly glanced at it and took a closer look at it when I got home. As a vegan, the options on this card did nothing for me. I placed the card in the door of my car and forgot about it. As my daughter and I were running errands this afternoon, I glanced at the card and had an idea.

I decided to call my local Chick-fil-A and see if they would accommodate for a vegan. It was worth a shot. I spoke to a manager named Brandon. I told him I received the card and explained that I am vegan and asked if I could switch an item on the card for a vegan option on the menu. He asked me to come by the store. A few minutes later, he came out and handed me two of these cards.

I am very grateful that he took the time to do this for my daughter and I.  I was truly impressed. Since I had such a great experience. I called the North Point Parkway location as well to see what would happen. I received the card below in the mail from that location for the same promotion. This photo shows the back of the card. The front of the card shows a chicken biscuit, sausage biscuit, or egg white sandwich.

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So...I called the North Point location, asked to speak to a manager, and I told him about the card I had received in the mail. I told him I am vegan and asked if I could substitute a vegan item for an item on the card. He quickly recommended a wrap. I asked him if the flatbread is vegan. He asked me to call back in five minutes while he checked. When I called back, a girl answered the phone. Before I could explain anything she stated, "He said the flatbread is not vegan friendly." That was it. No trying to offer a fruit cup or fries or anything. He just had the employee relay the message. So, I said, "Okay, thanks." That was it.

Although they would not offer a vegan substitute for a non-vegan one, this was not a total loss. While on the phone with the manager initially, he asked me several questions about being vegan, asked me how long I had been vegan, and had me to specifically define what vegan meant. I was able to share information, and maybe in the future when they do customer promotions, they will put a variety of items on the card to cater to all of their customers!

When searching for vegan options at a non-vegan restaurant, have you ever had any memorable or interesting experiences? Share your story below!